Our IT Services

Service Desk and Field Services

End User Computing Services

End User Support of varying technical levels, Desktop Support L1/L2/L3, whether ENbridge’s technicians are on site or working remotely, or under ENbridge’s functional management or yours. Managing and resolving ticket queues, rollouts of newly procured hardware, IMAC, Break/Fix, decommission, testing and support services of Desktops, laptops, servers, monitors, printers, peripherals

Systems and Network Support

Differing levels of Systems or Network support to provide product support to all systems and managing all requests for systems and assisting to resolve all issues and performing regular troubleshooting on all network issues and analysing all system logs.

Service Desk

Primary IT service management, providing a single point of contact (SPOC) between users and IT ensuring users receive appropriate help in a timely manner.

Field Services – Smart Hands

Comprehensive dispatch onsite IT support, functionally managed either by the ENbridge Service Desk or your Service Desk, with specialised technicians performing

field-level hardware or software support.
Providing support for Servers, Storage,
Networks, Desktops and Peripherals.

Field Services – Smart Hands

Comprehensive dispatch onsite IT support, functionally managed either by the ENbridge Service Desk or your Service Desk, with specialised technicians performing field-level hardware or software support. 

Providing support for Servers, Storage, Networks, Desktops and Peripherals.